|The following is an unedited press release, shown as received from the company represented. We've elected to present selected releases without editorial comment, as a way to provide our readers more information without further overtaxing our limited editorial resources. To avoid any possible confusion or conflict of interest, the Imaging Resource will always clearly distinguish between company-provided press releases and our own editorial views and content.|
Powered by Coranto
PRESS RELEASE: Support Farm Offers 'Real Answers From Real Pros'
Support Farm Provides Content Creation Professionals an Alternative to Standard Technical Support Get Real Answers from Real Professionals
San Francisco, CA (May 3rd, 2004) - Support Farm today announced a new service providing support and project help to visual effects artists and other media professionals. Support Farm connects artists who are having difficulties completing projects due to software and hardware complications with, real-life professional artists who use the applications on a daily basis. This differs from standard technical support options that are often insufficient, inaccessible and are rarely staffed by professionals who have real experience.
"Support Farm is one of the best ideas I've heard of in a long time", says Matt Silverman, VFX Supervisor at San Francisco's Phoenix Editorial. "The ability to speak on the phone directly with expert users is a very unique service. When you don't have time to trouble-shoot yourself, you have a quick resource to get your information. It's similar to the extremely expensive service contracts offered by high-end vendors at a ridiculously cheap rate."
Contacting a Support Farm professional is as easy as visiting www.supportfarm.com and clicking on the "professionals" tab on the front page of the website. From there the customer will be able to locate a professional that has experience with the application of their choice, including Adobe's After Effects, Boris' Red and Continuum Complete, Apple's Final Cut Pro, Pinnacle's Commotion and more to be added based on user demand. The cost of each support call is $2 per minute. This charge only occurs after the user has engaged in a free online chat to determine the nature of the project challenge, and it's needs.
Joining Support Farm's growing list of professionals includes:
Lee Croft who has been involved in various aspects of the software and post-production industries for a decade and currently works as a roto/paint artist at "a major Northern California visual effects facility."
Larry Jordan who is an Apple-Certified Trainer in Digital Media, specializing in Final Cut Pro and DVD Studio Pro, with over 25 years experience as an award-winning producer, director and editor for network, broadcast, DVDs, and corporate programs.
J.Bills who is a New York City based visual effects artist and designer working on projects for HBO, MTV, Sci-Fi Channel, Nickelodeon, and Razorfish, to name a few. His application experience includes Adobe's After Effects and Pinnacle's Commotion.
About Support Farm
Support Farm is a support community, which connects production professionals with other digital media users for advice, help and tips regarding specific production problems relating to a particular content creation application. Once connected, users can receive telephone assistance from expert users to help them complete their time-critical project.
The launch of Support Farm was driven by a need in the digital media marketplace for reliable, timely and high-quality technical support. Typical technical support personnel are not familiar with the everyday real-world production challenges that are faced by actual professionals working on projects in the field. By connecting Production Professionals with other Production Professionals, Support Farm offers a unique and highly demanded service in the digital media creation market by providing real answers from professionals who are using the tools on a daily basis.
For more information about the company and service, please visit www.supportfarm.com or call 415-462-1982.
(First posted on Monday, May 3, 2004 at 15:20 EDT)