Updated as of November 21, 2008.
Dear Valued Customer,
This is an official message from Canon U.S.A., Inc.
The third-party rebate processing company, Continental Promotion Group (CPG), that was responsible for processing rebate claims and issuing mail-in rebate checks for Canon-brand printer and video products (along with many other products from a number of other companies) filed a Chapter 11 Bankruptcy petition on Friday, November 14. The funds provided to them by Canon U.S.A., Inc. (and other companies) are no longer available to satisfy the rebate checks that CPG issued on behalf of Canon and other companies.
Canon has made arrangements for such checks to be honored despite CPG's bankruptcy. Accordingly, if you have not yet presented such check to your bank for payment, please feel free to do so now.
Notwithstanding Canon's efforts in making arrangements to have rebate checks honored, as of the close of business on November 20, we received information that a small percentage of the outstanding rebate checks that were issued by CPG and dated on or before November 14, 2008 were returned unpaid. Canon has identified the affected customers and is in the process of sending replacement checks. Please allow approximately ten (10) business days for processing replacement checks. Canon will also reimburse those affected customers their returned check charge (see below for instructions). We apologize for any inconvenience, delay or confusion this situation with CPG has caused.
Accordingly, we request that you take the following actions:
If you are holding or receive a rebate check for printer or video products which is dated on or before November 14, 2008, and such check has not previously been returned unpaid, please present that check to your bank for payment.
If you have not yet mailed in your rebate claim materials, please note that Canon has made processing arrangements with a new mail-in address. Please direct those materials to the following address instead of the address referenced in the rebate materials:
Canon USA Rebates
P.O. Box 342140
Bartlett, TN 38184
If your rebate check was returned unpaid as noted above, we are processing replacement checks now which will be mailed to you and you should receive in approximately ten (10) business days. Once such replacement check is deposited, please destroy your returned rebate check, which will not be honored. In the event your bank has charged you a returned check fee on the original rebate check which was returned unpaid, please submit the letter from the bank advising of such charge or, if unavailable, such other evidence as you may obtain that reasonably supports your return check charge to:
P.O. Box 343150
Bartlett, TN 38184
Please black out or otherwise delete any sensitive information, including your account number and statement balance from the documents you submit to support your request for reimbursement of a return check fee. Canon will promptly process these charges and reimburse affected individuals.
We are committed to ensuring that you receive your rebate as soon as possible and that you will continue to have full confidence in Canon U.S.A., Inc.
We apologize again for any inconvenience.
Canon U.S.A., Inc.