Canon acknowledges battery issue for ELPH 330 HS, pledges free repair


posted Wednesday, February 19, 2014 at 8:35 PM EDT


Does your Canon PowerShot ELPH 330 HS digital camera seem to have a mind of its own? If it randomly switches itself off, warns of a low battery state, or fails to switch on in the first place, but you know the battery to be fully charged, you may have a known issue according to a new service advisory from the company.

According to the advisory, published today, some Canon ELPH 330 HS bodies don't have sufficient contact with their battery pack, causing these problems to manifest themselves. There's good news, though: The company has pledged to fix the problem free of charge for affected customers.

Announced a little over a year ago, the Canon 330 HS has been shipping from March 2013. It features a 12.1-megapixel CMOS image sensor and 10x optical zoom lens in a compact body. It's expected to be replaced by the new Canon 340 HS next month, with a higher-res sensor and a little more zoom reach.

For more details on the service program, read the service advisory on the Canon website.