Possible issue for Sony's DSC-T20 discovered|
(Thursday, July 17, 2008 - 02:00 EDT)
Sony Corp. has today announced that it has discovered an issue affecting certain of its DSC-T20 digital cameras that can result in an inability to shoot images.
The problem manifests itself as a mechanical failure of the lens mechanism, and can be identified as the optical image stabilization system causes the camera body to vibrate, and it is no longer possible to capture images. According to the company's representatives the failure rate is currently at about 0.37%, with less than 100 reports of this specific problem in the US market, all of which are said to have been repaired under warranty.
With the initial round of sales of the DSC-T20 now reaching the end of their one year warranty, the company has announced that it is extending the warranty coverage for this specific issue. Customers experiencing this failure mode will be able to have their cameras repaired free of charge by Sony for a three-year period from July 10, 2008 to July 9, 2011.
Sony USA is noting that not all DSC-T20 cameras are susceptible to this issue, and that in the US market no other camera models are affected by this issue. We understand that in certain other markets (we don't currently have details as to which), the problem may also be found in the company's DSC-T70 digital camera - however, to reiterate Sony says that US T70's are not affected.
For further details and to arrange for repair on covered cameras with this problem, we recommend our readers contact their local Sony office for advice.