Canon corrects digicam failures|
(Thursday, October 6, 2005 - 17:06 EDT)
A service notice on the website of Canon Asia describes a potential problem discovered by the company with a number of its CCD-based digital still cameras and camcorders.
NOTE: Since this item was published, we have compiled a new and more in depth source of information on this issue. Please consider visiting our article CCD Sensor Problems in Consumer Imaging Products as well as (or instead of) this item!
According to the advisory, uncovered by our friends at the Digital Photography Review website, the problem mostly manifests itself at high temperatures and humidities, and causes the camera to stop recording images, or to record distorted images. The problem is apparently caused because parts of the camera's wiring come loose.
Canon Asia is directing customers to their service centers in Singapore, Malaysia, Thailand, the Philippines, and Malaysia. Contact details can be found in the advisory. Cameras found to be suffering from the problem will be fixed free of charge, regardless of warranty status.
Canon USA doesn't seem to have published an overall advisory like that found in Asia, but has published advisories on the product pages for certain of its cameras, stating that "reports of this malfunction have been rare in the United States", but that it will likewise repair cameras found to be suffering from the problem free of charge, whether still under warranty coverage or not. Customers are advised to call Canon Customer Support, or submit an email requesting support. Full instructions can be found by visiting the Canon USA support website, browsing to your specific camera, then click on the "service notices" link.
According to Canon Asia, affected products are:
Digital Cameras: PowerShot A60, PowerShot A70, PowerShot A75, PowerShot A300, PowerShot A310, Digital IXUS V3, Digital IXUS II, Digital IXUS IIs
Digital Video Cameras: MV600i, MV630i, MV650i, MV700i, MV730i, MV750i, MV5i, MV5i MC, MV6i MC, ZR60, ZR65 MC, ZR70 MC, ZR80, ZR85, ZR90, Elura 40 MC, Elura 50