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FujiFilm's FinePix S2 Pro digital camera. Courtesy of FujiFilm, with modifications by Michael R. Tomkins. Possible malfunction found in S2 Pro (UPDATED)
By
(Monday, December 9, 2002 - 20:30 EST)

Fuji Photo Film U.S.A Inc. has today announced that it has found an intermittent electronic malfunction in a small number of FinePix S2 Pro digital cameras which could render them inoperable.

A page on Fuji's website lists the serial numbers of every camera potentially affected. Courtesy of Fuji, the serial numbers can be found below; they're listed in sequences, but there are gaps between each sequence, so unless your specific serial number is noted your camera is not affected. There are just a hair under 1250 serial numbers listed in total.

Fuji UK's website suggests in its announcement that the problem is caused by a missing resistor that is designed to absorb power spikes; without this a spike when the batteries are inserted or removed can damage the camera. Affected cameras may fail with an "Err" message on the top display panel and LCD monitor when the AA or Lithium batteries are replaced, at which point the camera will be inoperable. Fuji says that "the chance for a camera to fail while in use is very remote". If you are in the USA and your camera suffers this malfunction, or if you have one of the cameras in the serial ranges below, you are advised to send an email to digitaltech@fujifilm.com or call 1-800-659-3854 and select option #1, to receive instructions on receiving free evaluation and service. You can also send your camera directly to Fujifilm at the following address:

Fuji Photo Film, U.S.A., Inc.
1100 King Georges Post Road
Edison, NJ 08837
Attn: Camera Repair - S2 Pro

FinePix S2 Pro Serial Numbers Affected by Advisory
Serial No. Serial No. Serial No. Serial No. Serial No.
24A00711 24A01137 24A01479 24A01879 24A02255
24A00712 24A01138 24A01480 24A01880 24A02256
24A00713 24A01139 24A01481 24A01881 24A02257
24A00714 24A01140 24A01482 24A01883 24A02258
24A00715 24A01141 24A01483 24A01884 24A02261
24A00716 24A01142 24A01484 24A01885 24A02262
24A00717 24A01143 24A01485 24A01887 24A02263
24A00718 24A01144 24A01486 24A01889 24A02272
24A00719 24A01145 24A01487 24A01890 24A02273
24A00720 24A01146 24A01488 24A01893 24A02277
24A00721 24A01147 24A01489 24A01894 24A02278
24A00722 24A01148 24A01490 24A01895 24A02281
24A00723 24A01149 24A01491 24A01896 24A02282
24A00724 24A01150 24A01492 24A01898 24A02283
24A00725 24A01151 24A01493 24A01899 24A02285
24A00726 24A01152 24A01494 24A01900 24A02286
24A00727 24A01153 24A01495 24A01901 24A02287
24A00728 24A01154 24A01496 24A01903 24A02288
24A00729 24A01155 24A01497 24A01904 24A02290
24A00730 24A01156 24A01498 24A01905 24A02298
24A00731 24A01157 24A01499 24A01906 24A02300
24A00732 24A01158 24A01500 24A01908 24A02301
24A00733 24A01159 24A01501 24A01909 24A02302
24A00734 24A01160 24A01502 24A01910 24A02303
24A00735 24A01161 24A01503 24A01911 24A02304
24A00736 24A01162 24A01504 24A01912 24A02309
24A00737 24A01163 24A01505 24A01913 24A02310
24A00738 24A01164 24A01506 24A01914 24A02311
24A00739 24A01165 24A01507 24A01915 24A02312
24A00740 24A01166 24A01508 24A01917 24A02313
24A00741 24A01167 24A01509 24A01918 24A02314
24A00742 24A01168 24A01510 24A01920 24A02315
24A00743 24A01169 24A01511 24A01921 24A02346
24A00744 24A01170 24A01512 24A01922 24A02360
24A00745 24A01171 24A01513 24A01924 24A02385
24A00746 24A01172 24A01514 24A01925 24A02386
24A00747 24A01173 24A01515 24A01928 24A02387
24A00748 24A01174 24A01516 24A01930 24A02388
24A00749 24A01175 24A01517 24A01931 24A02389
24A00750 24A01176 24A01518 24A01932 24A02390
24A00751 24A01177 24A01519 24A01933 24A02391
24A00752 24A01178 24A01520 24A01936 24A02392
24A00753 24A01179 24A01521 24A01938 24A02397
24A00754 24A01180 24A01522 24A01939 24A02398
24A00755 24A01181 24A01523 24A01942 24A02399
24A00756 24A01182 24A01524 24A01944 24A02400
24A00757 24A01183 24A01525 24A01947 24A10006
24A00758 24A01184 24A01526 24A01948 24A10007
24A00759 24A01185 24A01527 24A01950 24A10008
24A00760 24A01186 24A01528 24A01952 24A10011
24A00761 24A01187 24A01529 24A01957 24A10020
24A00762 24A01188 24A01530 24A01959 24A10021
24A00763 24A01189 24A01531 24A01961 24A10022
24A00764 24A01190 24A01532 24A01965 24A10023
24A00765 24A01191 24A01533 24A01967 24A10024
24A00766 24A01192 24A01534 24A01969 24A10041
24A00767 24A01193 24A01535 24A01970 24A10042
24A00768 24A01194 24A01536 24A01971 24A10043
24A00769 24A01195 24A01537 24A01972 24A10044
24A00770 24A01196 24A01538 24A01973 24A10045
24A00771 24A01197 24A01539 24A01975 24A10046
24A00772 24A01198 24A01540 24A01977 24A10047
24A00773 24A01199 24A01541 24A01982 24A10048
24A00774 24A01200 24A01543 24A01983 24A10049
24A00775 24A01201 24A01545 24A01984 24A10050
24A00776 24A01202 24A01546 24A01985 24A10051
24A00777 24A01203 24A01547 24A01987 24A10052
24A00778 24A01204 24A01548 24A01989 24A10053
24A00779 24A01205 24A01549 24A01991 24A10054
24A00780 24A01206 24A01550 24A01992 24A10055
24A00781 24A01207 24A01551 24A01995 24A10056
24A00782 24A01208 24A01552 24A01996 24A10057
24A00783 24A01261 24A01553 24A01997 24A10058
24A00784 24A01262 24A01554 24A01998 24A10059
24A00785 24A01263 24A01555 24A02000 24A10060
24A00786 24A01264 24A01556 24A02001 24A10061
24A00787 24A01305 24A01557 24A02002 24A10062
24A00788 24A01306 24A01558 24A02003 24A10063
24A00789 24A01307 24A01559 24A02004 24A10064
24A00790 24A01308 24A01560 24A02007 24A10065
24A00791 24A01309 24A01561 24A02009 24A10066
24A00792 24A01310 24A01562 24A02010 24A10067
24A00793 24A01311 24A01563 24A02011 24A10068
24A00794 24A01312 24A01564 24A02012 24A10069
24A00795 24A01313 24A01565 24A02013 24A10070
24A00796 24A01314 24A01566 24A02014 24A10071
24A00797 24A01315 24A01567 24A02015 24A10072
24A00798 24A01316 24A01568 24A02016 24A10073
24A00799 24A01317 24A01569 24A02017 24A10074
24A00800 24A01318 24A01570 24A02018 24A10075
24A00801 24A01319 24A01571 24A02019 24A10076
24A00802 24A01320 24A01572 24A02020 24A10077
24A00803 24A01321 24A01573 24A02021 24A10078
24A00804 24A01322 24A01574 24A02022 24A10079
24A00805 24A01323 24A01575 24A02023 24A10080
24A00806 24A01324 24A01576 24A02026 24A10081
24A00807 24A01325 24A01577 24A02027 24A10082
24A00808 24A01326 24A01578 24A02028 24A10083
24A00809 24A01327 24A01579 24A02030 24A10084
24A00810 24A01328 24A01580 24A02031 24A10085
24A00811 24A01329 24A01581 24A02032 24A10086
24A00812 24A01330 24A01582 24A02033 24A10087
24A00813 24A01331 24A01583 24A02034 24A10088
24A00814 24A01332 24A01584 24A02035 24A10089
24A00815 24A01333 24A01585 24A02036 24A10090
24A00816 24A01334 24A01586 24A02038 24A10091
24A00817 24A01335 24A01587 24A02040 24A10092
24A00818 24A01336 24A01588 24A02041 24A10093
24A00819 24A01337 24A01589 24A02044 24A10094
24A00820 24A01338 24A01590 24A02045 24A10095
24A00821 24A01339 24A01591 24A02046 24A10096
24A00822 24A01340 24A01592 24A02047 24A10097
24A00823 24A01341 24A01593 24A02048 24A10098
24A00824 24A01342 24A01594 24A02049 24A10099
24A00825 24A01343 24A01595 24A02050 24A10100
24A00826 24A01345 24A01596 24A02051 24A10101
24A00827 24A01346 24A01597 24A02052 24A10102
24A00828 24A01347 24A01598 24A02054 24A10103
24A00829 24A01348 24A01599 24A02056 24A10104
24A00830 24A01349 24A01600 24A02057 24A10105
24A00831 24A01350 24A01601 24A02059 24A10106
24A00832 24A01351 24A01602 24A02060 24A10107
24A00833 24A01352 24A01603 24A02061 24A10108
24A00834 24A01353 24A01604 24A02062 24A10109
24A00835 24A01354 24A01605 24A02064 24A10110
24A00836 24A01355 24A01606 24A02065 24A10111
24A00837 24A01356 24A01607 24A02066 24A10112
24A00838 24A01357 24A01608 24A02067 24A10113
24A00839 24A01358 24A01609 24A02069 24A10114
24A00840 24A01359 24A01610 24A02070 24A10115
24A00841 24A01360 24A01611 24A02071 24A10116
24A00842 24A01361 24A01612 24A02072 24A10117
24A00843 24A01362 24A01613 24A02073 24A10118
24A00844 24A01363 24A01614 24A02075 24A10119
24A00845 24A01364 24A01615 24A02076 24A10120
24A00846 24A01365 24A01616 24A02077 24A10121
24A00847 24A01366 24A01617 24A02078 24A10122
24A00848 24A01367 24A01618 24A02080 24A10123
24A00849 24A01368 24A01619 24A02081 24A10124
24A00850 24A01369 24A01620 24A02082 24A10125
24A00851 24A01370 24A01621 24A02083 24A10126
24A00852 24A01371 24A01622 24A02085 24A10127
24A00853 24A01372 24A01623 24A02086 24A10128
24A00854 24A01373 24A01624 24A02087 24A10129
24A00855 24A01374 24A01625 24A02088 24A10130
24A00856 24A01375 24A01626 24A02089 24A10131
24A00857 24A01376 24A01627 24A02090 24A10132
24A00858 24A01377 24A01628 24A02091 24A10133
24A00859 24A01378 24A01629 24A02092 24A10134
24A00860 24A01379 24A01630 24A02095 24A10135
24A00861 24A01380 24A01631 24A02096 24A10136
24A00862 24A01381 24A01632 24A02099 24A10137
24A00863 24A01382 24A01633 24A02101 24A10138
24A00864 24A01383 24A01634 24A02102 24A10139
24A00865 24A01384 24A01635 24A02103 24A10140
24A00866 24A01385 24A01636 24A02104 24A10141
24A00867 24A01386 24A01637 24A02105 24A10142
24A00868 24A01387 24A01638 24A02106 24A10143
24A00869 24A01388 24A01639 24A02107 24A10144
24A00870 24A01389 24A01640 24A02108 24A10145
24A00871 24A01390 24A01641 24A02109 24A10146
24A00872 24A01391 24A01642 24A02110 24A10147
24A00873 24A01392 24A01643 24A02111 24A10148
24A00874 24A01393 24A01644 24A02113 24A10149
24A00875 24A01394 24A01645 24A02114 24A10150
24A00876 24A01395 24A01646 24A02115 24A10151
24A00877 24A01396 24A01647 24A02116 24A10152
24A00878 24A01397 24A01648 24A02117 24A10153
24A00879 24A01398 24A01649 24A02118 24A10154
24A00880 24A01399 24A01650 24A02119 24A10155
24A00881 24A01400 24A01669 24A02120 24A10156
24A00882 24A01401 24A01675 24A02121 24A10157
24A00883 24A01402 24A01676 24A02122 24A10158
24A00884 24A01403 24A01678 24A02123 24A10159
24A00885 24A01404 24A01693 24A02126 24A10160
24A00886 24A01405 24A01696 24A02127 24A10161
24A00887 24A01406 24A01697 24A02129 24A10162
24A00888 24A01407 24A01699 24A02131 24A10163
24A00889 24A01408 24A01704 24A02132 24A10164
24A00890 24A01409 24A01705 24A02133 24A10165
24A00891 24A01410 24A01706 24A02134 24A10166
24A00892 24A01411 24A01715 24A02149 24A10167
24A00893 24A01412 24A01720 24A02150 24A10168
24A00894 24A01413 24A01721 24A02151 24A10170
24A00895 24A01414 24A01724 24A02152 24A10178
24A00896 24A01415 24A01731 24A02153 24A10182
24A00897 24A01416 24A01732 24A02155 24A10197
24A00898 24A01417 24A01733 24A02156 24A10198
24A00899 24A01418 24A01736 24A02161 24A10199
24A00900 24A01419 24A01737 24A02163 24A10200
24A01069 24A01420 24A01740 24A02166 24A10201
24A01071 24A01421 24A01743 24A02168 24A10205
24A01072 24A01422 24A01744 24A02169 24A10206
24A01081 24A01423 24A01746 24A02170 24A10209
24A01082 24A01424 24A01753 24A02172 24A10210
24A01083 24A01425 24A01754 24A02177 24A10211
24A01084 24A01426 24A01755 24A02178 24A10212
24A01085 24A01427 24A01759 24A02179 24A10217
24A01086 24A01428 24A01762 24A02181 24A10218
24A01087 24A01429 24A01766 24A02182 24A10219
24A01088 24A01430 24A01768 24A02183 24A10220
24A01089 24A01431 24A01770 24A02184 24A10257
24A01090 24A01432 24A01775 24A02185 24A10258
24A01091 24A01433 24A01776 24A02186 24A10259
24A01092 24A01434 24A01777 24A02188 24A10260
24A01093 24A01435 24A01779 24A02190 24A10261
24A01094 24A01436 24A01781 24A02191 24A10262
24A01095 24A01437 24A01782 24A02192 24A10263
24A01096 24A01438 24A01783 24A02193 24A10264
24A01097 24A01439 24A01785 24A02194 24A10265
24A01098 24A01440 24A01786 24A02199 24A10266
24A01099 24A01441 24A01788 24A02200 24A10267
24A01100 24A01442 24A01790 24A02201 24A10268
24A01101 24A01443 24A01792 24A02204 24A10269
24A01102 24A01444 24A01793 24A02205 24A10270
24A01103 24A01445 24A01794 24A02206 24A10272
24A01104 24A01446 24A01797 24A02208 24A10273
24A01105 24A01447 24A01798 24A02210 24A10274
24A01106 24A01448 24A01803 24A02211 24A10275
24A01107 24A01449 24A01804 24A02213 24A10276
24A01108 24A01450 24A01806 24A02214 24A10277
24A01109 24A01451 24A01807 24A02215 24A10278
24A01110 24A01452 24A01808 24A02216 24A10279
24A01111 24A01453 24A01810 24A02218 24A10280
24A01112 24A01454 24A01813 24A02219 24A10281
24A01113 24A01455 24A01814 24A02220 24A10282
24A01114 24A01456 24A01815 24A02221 24A10283
24A01115 24A01457 24A01822 24A02222 24A10284
24A01116 24A01458 24A01830 24A02223 24A10285
24A01117 24A01459 24A01831 24A02224 24A10286
24A01118 24A01460 24A01832 24A02225 24A10287
24A01119 24A01461 24A01834 24A02226 24A10288
24A01120 24A01462 24A01840 24A02227 24A10289
24A01121 24A01463 24A01843 24A02228 24A10290
24A01122 24A01464 24A01846 24A02230 24A10291
24A01123 24A01465 24A01847 24A02231 24A10292
24A01124 24A01466 24A01848 24A02232 24A10293
24A01125 24A01467 24A01851 24A02233 24A10294
24A01126 24A01468 24A01855 24A02237 24A10295
24A01127 24A01469 24A01856 24A02238 24A10296
24A01128 24A01470 24A01857 24A02239 24A10297
24A01129 24A01471 24A01863 24A02241 24A10298
24A01130 24A01472 24A01864 24A02242 24A10299
24A01131 24A01473 24A01866 24A02244 24A10300
24A01132 24A01474 24A01868 24A02247 24A10345
24A01133 24A01475 24A01871 24A02248 24A10346
24A01134 24A01476 24A01876 24A02249 24A10347
24A01135 24A01477 24A01877 24A02250 24A10348
24A01136 24A01478 24A01878 24A02251 24A10426
        24A10428
If you're in the UK, the affected serial numbers are in the ranges of 24L00441 to 24L00680, 24L01057 to 24L01256, 24L01553 to 24L01863 and 24L10257 to 24L10608. UK customers with cameras in these serial ranges should contact 01234 218388 to ascertain whether their camera requires assessment and repair. UK residents who purchased their cameras outside the UK are also advised and have them carry out an assessment on their camera.

Fuji Canada are only listing two serial numbers on their website as affected; 24A01010 and 24A00963. If you own one of these Canadian cameras, you should ship it via collect courier to:

Camera Service Dept.
Fuji Photo Film Canada, Inc.
600 Suffolk Court
Mississauga, Ontario
L5R 4G4
905-890-6611

Japanese customers are advised to email Fuji Japan if their cameras have serial numbers in the following ranges:

24000037
24000261 to 24000440
24010001 to 24010279
24010293 to 24010297
24010302 to 24010304
24010334
24010336 to 24010484
24010489 to 24010500
24010505 to 24010508
24010521 to 24010524
24010530 to 24010532

If you purchased an S2 Pro in a market other than those listed above, we would suggest you contact your local Fuji office for further information.

UPDATED 2002-12-09 20:55ET: Information for the British, Canadian and Japanese markets has been added to this item.

Original Source Press Release:

FUJIFILM FINEPIX S2 PRO MEDIA ADVISORY

(ELMSFORD, NY, December 9, 2002) -- Fuji Photo Film U.S.A, Inc., announced that certain FinePix S2 Pro cameras with specific serial numbers may be subject to an intermittent electronic malfunction that could render the camera inoperable. "Err" messages will appear on the top display panel and LCD monitor of the camera when the AA or lithium batteries are replaced, and the camera will not operate.

Fujifilm noted that the chance for a camera to fail while in use is very remote.

Fujifilm is notifying its dealers of the steps the company is taking to address customer inquiries related to this subject. The company is asking FinePix S2 Pro owners to visit its corporate Web site to determine if their camera may be affected. To view a list of serial numbers, please visit http://www.fujifilm.com/JSP/fuji/epartners/GenericStaticPage.jsp?DBID=508945.

If the malfunction occurs or if the owner's serial number is listed, Fujifilm advises that the customer send an email to: digitaltech@fujifilm.com or call: 1-800-659-3854, option #1, to receive instructions on receiving free evaluation and service. Customers can also send their camera directly to Fujifilm at the following address:

Fuji Photo Film, U.S.A., Inc.
1100 King Georges Post Road
Edison, NJ 08837
Attn: Camera Repair - S2 Pro

Fujifilm is committed to providing imaging professionals with the best products and post-sale customer support.



Important information for recent S2 Pro purchasers

Release Date: 9th December 2002

Fujifilm FinePix S2 Pro: possible power supply adjustment required for cameras purchased after 20 October 2002

Fuji Photo Film (UK) Ltd today announced that a small number of FinePix S2 Pro digital cameras recently sold in the UK may be subject to a possible power supply 'lock-up' that could render the camera inoperable. The number of affected products sold to UK customers is estimated to be roughly 20 (twenty) and the serial numbers of those cameras are within those listed below.

Fujifilm's UK Technical Department has already made the required adjustments to the vast majority of unsold cameras in question. However, the company advises that a limited number of cameras have been released to the UK market and may already have been purchased.

UK customers who purchased a FinePix S2 Pro with any of the following serial numbers after 20 October 2002 should contact 01234 218388 to ascertain whether their camera requires assessment and repair:

Between serial numbers 24L00441 and 24L00680

Between serial numbers 24L01057 and 24L01256

Between serial numbers 24L01553 and 24L01863

Between serial numbers 24L10257 and 24L10608

In addition, Fujifilm will be pleased to carry out an assessment on any cameras purchased outside the UK, providing that the user is resident in the UK.

Explanation of power supply 'lock-up'

During the manufacture of the camera body of the FinePix S2 Pro, a resistor is added to the power supply circuit in order to suppress possible voltage spikes in battery supply. Without this resistor, it is possible that the camera may 'lock up' and become inoperable.

The chance for a camera to fail while in use is very remote, and may not happen in the camera's lifetime. However, Fujifilm would like to ensure complete customer satisfaction with its products, and is therefore offering a no-charge precautionary evaluation and service of any FinePix S2 Pro camera that could be affected by this condition.

Adrian Clarke, Director of Consumer Products, Fujifilm UK, commented, "Fujifilm would like to stress that customers who have placed their confidence in this excellent camera should have no cause for concern. A great number of photographers use the FinePix S2 Pro for business and commercial purposes, and we want to be absolutely certain that the camera will continue to give trouble-free service for many years. We would like to thank our customers for their continued support of our products, and should there be any cause for concern regarding the FinePix S2 Pro, we would encourage them to call the number quoted for more information."



FinePix S2 Pro Product Advisory
December 9,2002

Dear Fujifilm FinePix S2 Pro photographer,

Thank you for your support of the FinePix S2 Pro. We have had a very successful launch and are pleased with the great response that we have received from professional photographers.

Fuji Photo Film Canada, Inc. would like to advise you of an issue that has affected a limited number of the S2 Pro cameras. In fact, there are only two cameras in the Canadian marketplace that may be affected by this issue.

Please return your FinePix S2 Pro camera only if it has the following serial numbers:

24A01010 or 24A00963

These cameras may be affected by an intermittent electronic malfunction that could render the camera inoperable. The chance of the camera failing is very remote. Nevertheless, Fuji Photo Film Canada Inc. wants to ensure complete customer satisfaction with our products. We are offering a free replacement of your FinePix S2 Pro.

Symptom:
When the batteries are replaced, the settings change and erroneous messages appear on the rear and top display panels, or in the worst cases, "Err" message appears in the optical finder and on the top display panel, and the camera becomes inoperable.

If you have an S2 Pro with either of the serial numbers listed above, please ship it via collect courier with your shipping and contact information to:

Camera Service Dept.
Fuji Photo Film Canada, Inc.
600 Suffolk Court
Mississauga, Ontario
L5R 4G4
905-890-6611

Thank you for your continued confidence in Fujifilm digital cameras. Fuji Photo Film Canada, Inc. is committed to continuing to provide its customers with the very best products and post sale support.

We wish you continued enjoyment with your FinePix S2 Pro.

Miriam Baltensperger
Product Manager, Digital Cameras
Fuji Photo Film Canada, Inc.



FinePix S2 Pro PRODUCT ADVISORY

Please be advised that certain FinePix S2 Pro cameras with specific serial numbers (see below) may be subject to an intermittent electronic malfunction that could render the camera inoperable.

The chance of a camera failing while in use is very remote. Nevertheless, Fuji Photo Film Co., Ltd. wants to insure complete customer satisfaction with our products, so we are offering free inspection and repair of FinePix S2 Pro cameras that could be affected by this condition.

If your FinePix S2 Pro cameras body serial number is listed, please send an e-mail to us by clicking here.

Symptom

When the batteries are replaced, the settings change, erroneous messages appear on the rear and top display panels, or in the worst cases, "Err" appears in the optical finder and on the top display panel, and the camera becomes inoperable.

Camera body serial numbers of FinePix S2 Pro that could be affected

24000037
24000261 ~ 24000440
24010001 ~ 24010279
24010293 ~ 24010297
24010302 ~ 24010304
24010334
24010336 ~ 24010484
24010489 ~ 24010500
24010505 ~ 24010508
24010521 ~ 24010524
24010530 ~ 24010532

Thank you for your continued confidence in Fujifilm digital cameras. Fuji Photo Film Co., Ltd. is committed to providing its customers with the very best products and post-sale support.

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