Canon issues advisory regarding PowerShot battery problems

by Gannon Burgett

posted Friday, January 16, 2015 at 4:15 PM EST


Canon has published an advisory for owners of select PowerShot cameras. The detailed announcement addresses an issue with the battery that resulted from a connection problem due to an ineffective terminal.

This problem isn’t life or death for Powershot users, but Canon says it might cause users to experience a handful of issues. These problems include: the inability to turn the camera on at times, the camera turning off unexpectedly and an on-screen error that would tell the user to ‘charge the battery.’

Canon says the issue is isolated to only a handful of cameras, but is spread across six models: PowerShot ELPH 140 IS, ELPH 340 HS, ELPH 135, ELPH 150 IS, SX280 HS, and S120.

The report says users can identify whether their camera is potentially affected by the issue through locating the sixth character in the serial number. If it’s the number ‘0’, your camera could be affected. In the case of PowerShot SX280 HS users, the number may appear as a ‘4’ instead of a ‘0’ and for PowerShot S120 users, the number may appear as ‘1’ instead of ‘0’.

If your PowerShot model is one of the affected ones, you can contact Canon through their website to have it checked and repaired/replaced if faulty. You have through 2019 to get the situation taken care of.

(via DP Review)