Canon Updates Rebel T4i Recall For Rubber Grip Issue


posted Tuesday, August 14, 2012 at 5:07 PM EDT

Canon USA has updated its July 13 product advisory to include more cameras in its Rebel T4i product recall. The recall addresses grips that turn white with Zinc bis "due to a chemical reaction with the rubber accelerator and other substances."

The problem was originally thought to affect T4i bodies whose sixth digit of the serial number is "1" but the update provides a Web site form to check any serial number. Visit the product advisory to check a serial number.

According to the U.S. Consumer Product Safety Commission, the chemical reaction "poses a risk of skin irritation to the consumer." The voluntary recall affects about 68,200 units, according to the commission.

In its advisory, Canon noted, "Affected cameras that exhibit this phenomenon will be inspected and the rubber grips will be replaced free of charge. If you own one of the affected cameras please contact our Customer Support Center."


Canon Rebel T4i Product Advisory:

U.S. Consumer Product Safety Commission Recall Notice:


Press Release

Canon Recalls for Repair EOS Rebel T4i Digital Cameras Due to Risk of Allergic Reaction

WASHINGTON, D.C. -- The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Name of Product: EOS Rebel T4i Digital SLR Cameras

Units: About 68,200

Importer: Canon U.S.A., Inc., of Lake Success, N.Y.

Hazard: A chemical used in the camera's rubber grips can result in a reaction that changes the grips from black to white and poses a risk of skin irritation to the consumer.

Incidents/Injuries: Canon U.S.A., Inc. has received one report of a consumer who developed a minor rash after contact with a surface where the camera had been.

Description: This recall involves EOS Rebel T4i dSLR cameras with a 12-digit serial number that contain a second digit that is a "3" or "4" and a sixth digit that is a "1." Serial numbers are printed on the bottom of the camera. The Canon logo and the model name are printed on the front of the camera.

Sold at: B&H Photo, Best Buy and camera and mass merchandise stores nationwide and and other online retailers between June 2012 and July 2012 for between $850 and $1,200.

Manufactured in: Japan

Remedy: Consumers should immediately stop using the recalled cameras and contact Canon U.S.A. to have replacement rubber grips installed free of charge.

Consumer Contact: For additional information, contact the firm toll-free at (855) 902-3277 between 8 a.m. to midnight ET Monday through Friday, 10 a.m. to 8 p.m. ET Saturday or visit the firm's Web site at