Canon issues product advisory for Rebel T6i/T6s sensor problem
posted Monday, May 11, 2015 at 2:21 PM EDT
Canon USA has issued a product advisory regarding a sensor issue with a number of Rebel T6i/T6s (750D/760D) cameras.
Last week, we shared a detail report on the aforementioned sensor problem, which left tiny white specks embedded within Rebel T6i/T6s (750D/760D) sensors. Canon has officially acknowledged the issue and stepped forward to promise free repairs for customers whose cameras are affected.
In the advisory, Canon notes 'white spots may exist on the optical layer which may result in the appearance of dark circular patterns on the captured image under certain shooting conditions.' This statement echoes our initial findings and is said to be caused by 'irregularities on an optical layer located in front of the image sensor.'
Per our earlier report, if your camera doesn’t currently have the issue, it’s very unlikely it ever will. Only certain production runs of the camera suffer from the problematic spots. To see if your camera could be one of the affected models, take a look at the first two digits of your T6s’ or T6i’s serial number. If the first two numbers are '01' or '02' your camera could be affected.
If your camera is potentially susceptible, you can either examine the camera for the spots yourself, or send it off to a Canon repair center where Canon will determine if a fix is needed.
If you’ve recently purchased a Canon T6s or T6i, your camera may already be healed of its ailments. To see if this is the case, you can take a look at the battery door of your camera. If there’s a black dot located near the hinge (as pictured above), the issue has been fixed.
Canon says all affected cameras will be fixed without any cost to consumers, but the specifics of the replacement process are still forthcoming.